Mr. O Casino Privacy Policy

This Privacy Policy explains how Mr. O Casino collects, uses, stores, and protects information relating to visitors, registered players, and other individuals who use our website, games, promotions, and customer support channels. It is intended to help you understand our privacy practices before you create an account or use our services.

Mr. O Casino serves customers in Canada and is intended for individuals aged 18 or older. By accessing or using the platform, you acknowledge that you have read this policy. Some services may have additional privacy notices or terms that apply alongside this document.

Information We Collect

We collect information that is necessary to operate the casino, provide customer assistance, maintain platform security, and meet applicable operational obligations. The information we collect depends on how you interact with Mr. O Casino.

Information you provide

• Account details, such as your name, date of birth, residential address, telephone number, and login credentials.
• Contact information supplied when you communicate with support, enter a promotion, submit a complaint, or otherwise contact us.
• Verification information, which may include identity documents, proof of address, or other details required to confirm account ownership and eligibility.
• Payment and transaction information, including deposits, withdrawals, payment method details, transaction history, and related records. Complete payment card details may be handled directly by the relevant payment provider.
• Information you voluntarily include in messages, surveys, feedback, or promotional communications.

Information collected automatically

When you visit or use our website, we may collect technical and usage information such as your IP address, browser type, device characteristics, operating system, language settings, pages viewed, referring website, session times, game activity, and interactions with platform features. We may also collect information about errors, performance, and suspicious activity to help maintain a reliable and secure service.

How We Use Information

Mr. O Casino uses personal information for clear business and service-related purposes. These purposes may include:

• Creating and administering your player account.
• Processing deposits, withdrawals, bonuses, and other account transactions.
• Confirming your identity, age, account ownership, and eligibility to use the platform.
• Providing games, account features, customer service, and technical assistance.
• Detecting fraud, multiple accounts, collusion, abuse, money laundering risks, and other prohibited or harmful activity.
• Monitoring responsible use of the platform and applying account restrictions where appropriate.
• Personalising website content, promotions, and communications where permitted and consistent with your choices.
• Analysing traffic, gameplay trends, technical performance, and service quality.
• Sending operational notices, including security alerts, transaction confirmations, policy changes, and account messages.
• Meeting contractual, legal, regulatory, dispute resolution, and record-keeping obligations that may apply to our operations.

We may combine information collected from different interactions when this helps us protect accounts, improve services, or keep our records accurate. We do not use personal information for purposes that are materially unrelated to the reasons described here without providing appropriate information or obtaining consent where required.

Cookies and Similar Technologies

Mr. O Casino may use cookies, pixels, local storage, tags, and similar technologies. These tools can remember preferences, maintain secure sessions, support account functions, measure website performance, and help us understand how visitors use the platform.

Some cookies are essential for login, navigation, security, and transaction functionality. Other technologies may be used for analytics, content personalisation, or marketing measurement. Depending on your browser, device, and location, you may be able to manage cookie preferences through browser settings or available consent controls. Disabling certain cookies may affect the availability or performance of some casino features.

Data Sharing

We may share personal information with carefully selected parties when necessary to operate Mr. O Casino or protect users and the platform. These parties may include:

• Payment processors, banks, and financial service providers involved in deposits, withdrawals, and transaction checks.
• Identity verification, fraud prevention, analytics, hosting, information technology, customer support, and security providers.
• Professional advisers, insurers, auditors, or other contractors that need information to provide services to us.
• Corporate affiliates or successor organisations in connection with a restructuring, merger, acquisition, financing, or sale of assets.
• Authorities, courts, law enforcement bodies, or other parties where disclosure is required or reasonably necessary to protect rights, safety, property, or the integrity of the platform.

Service providers are expected to handle information only for authorised purposes and to apply suitable safeguards. We do not sell personal information as a routine part of operating the casino.

Data Security

We use administrative, technical, and organisational measures designed to reduce the risk of unauthorised access, alteration, disclosure, loss, or destruction. These measures may include access controls, authentication procedures, monitoring, encryption or other protective technologies, staff guidance, and security reviews.

No website, payment method, or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your password and device access details confidential, using a secure connection, and informing us promptly if you suspect unauthorised access to your account. We may temporarily restrict access or request additional verification when this is necessary to protect an account.

Data Retention

We retain personal information for as long as it is reasonably required for the purposes described in this policy. The retention period may depend on the type of information, the nature of our relationship with you, transaction history, security needs, unresolved complaints or disputes, and any record-keeping obligations applicable to the business.

When information is no longer needed, we may delete it, anonymise it, or securely isolate it. Some residual information may remain in protected backups for a limited period before being overwritten. Account closure does not necessarily result in immediate deletion of all records, particularly where information is needed to prevent fraud, investigate misconduct, resolve disputes, or maintain appropriate business records.

Your Rights

Depending on your location and the circumstances of the request, you may have rights concerning personal information held by Mr. O Casino. These may include the ability to:

• Ask whether we hold personal information about you and request access to it.
• Request correction of information that is inaccurate, incomplete, or out of date.
• Ask for deletion or restriction of information in situations where continued use is not necessary or appropriate.
• Object to certain processing activities or withdraw consent where processing relies on consent.
• Request information about how your personal data is used or shared.
• Opt out of promotional communications while continuing to receive essential service messages.

Rights are not absolute and may be subject to verification, security considerations, contractual requirements, or other lawful limitations. To protect your account, we may ask for information confirming your identity before responding. If you make a request, we will review it and respond within a reasonable period consistent with applicable requirements.

Third-Party Services

The website may connect with services operated by third parties, including payment providers, verification services, analytics platforms, social media features, advertising partners, and links to external websites. These parties may collect or process information under their own privacy notices and terms.

Mr. O Casino does not control the privacy practices, security measures, or content of independent third-party services. You should review the relevant provider's information before submitting personal data or using an external feature. A link or integration does not necessarily mean that Mr. O Casino endorses every aspect of that provider's practices.

International Transfers

Some companies that support our website, payments, security, communications, or technical infrastructure may process information outside Canada or outside the country where you access the platform. As a result, personal information may be transferred to a jurisdiction with privacy rules that differ from those in your home location.

Where information is transferred internationally, we seek to use appropriate contractual, technical, and organisational protections. These may include confidentiality requirements, restricted access, security controls, and transfer arrangements designed to support responsible handling of personal information. By using the platform, you understand that international processing may occur as part of providing the services.

Policy Updates

We may revise this Privacy Policy when our services, technology, business arrangements, or privacy practices change. The updated version will be made available through the website, and the revised effective date may be displayed with it.

Changes will apply from the time they are posted unless a different date is stated. If a change is significant, we may provide an additional notice through the platform or by another reasonable communication method. We encourage you to review this page periodically so that you remain informed about how Mr. O Casino handles personal information.

Contact Information

If you have a privacy question, want to make a request concerning your personal information, or need help understanding this policy, contact Mr. O Casino at [email protected]. Please include enough information for us to identify your account and understand your request, but do not send unnecessary payment credentials or sensitive documents through an unsecured message.

We may ask for additional details to verify your identity before discussing account information or completing a privacy request. We will review concerns carefully and seek to provide a clear response regarding the handling of your personal information.

Last updated: 8 September 2026